We care about you, please see additional resources listed below.
Resources/Insurance
MN Crisis Line-Call/text/Chat onlineText or Call: 988Online:
Birchtree Center
American Academy of Child and Adolescent Psychiatry
National Alliance on Mental Illness
Insurance:
It is the patient's responsibility to familiarize themselves with their insurance coverage, including copays, deductibles, and covered services. We advise contacting your insurance provider to verify your coverage. Ultimately, the patient is responsible for payment for all services provided. Currently, we are able to accommodate patients covered by:
BlueCrossBlueShield
United Health Care
Medica
UCare
Health Partners
UMR
Medicare
State Medical Assistance
We also accept cash payments.
If your insurance is not listed or you have questions about payment please call our office :
218-306-8383
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.
Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises
or call
(800) 368-1019
.
Tips from Firefly Mental Health: FireFly Mental Health offers appointments through telehealth services and in person (by appointment). We have automated check-in, which includes confirming appointments, paying outstanding balances or copays, taking assessments, and signing paperwork. Please do this at least a day before the appointment. Basically, it’s just like coming to see the doctor, but from the comfort of your own space and a day early.
-I’m Experiencing An Emergency Psychiatric Situation, Now what?
FireFly Mental Health is not outfitted to help during emergency situations. Your provider will see you when they have time, but sometimes that means you’ll need to seek services from another provider or at the emergency room. We do not have immediate care for individuals experiencing crisis. If you or a loved one are experiencing a Mental Health Crisis call 911 or go to your nearest Emergency Room.
-Do I have to call for a monthly medication refill?
For a refill check with your pharmacy if there are refills available. If not call our office
-Will I get an early refill on medications?
No early refills will be given on medications. Talk with your provider if you have any questions.
-Can I come back if I have been terminated from care?
No, if you are terminated for any reason, you will not be able to come back for services in the future.
-My Mediation was lost or stolen. Now what?
1. File a police report if they were stolen.
2. Controlled meds cannot be refilled early, but the provider may write a prescription for a non-controlled medication if that’s helpful.
-Is my provider available by phone or will my provider call me back?
No. Our providers schedules are full with back-to-back appointments all day. When they have a break, they are answering emails, voicemails and other needs of the office. The best way to communicate with our providers is by calling the clinic, or on your patient portal.
-What is the clinics cancellation policy?
Patients are expected to be at their appointment, if a patient cancel less than 24 hours before appt time the patient will be charged a no-show fee of $125. No show= Patient did not show for appointment, Patient canceled less than 24 hours before appointment we understand things come up please discuss with your provider if you have any questions
-How does Telehealth work?
Once your appointment has been confirmed 24 hours prior to the appointment you will be sent a link via email or text with a link for the Telehealth appointment along with an invitation code, use this to long into your Telehealth appointment. Every Telehealth appointment you have will have a different link and code. Please call the office with any questions concerning your Telehealth appointment.
Make Your Mental Health A Priority
Copyright 2024
