Insurance

It is the patient's responsibility to familiarize themselves with their insurance coverage, including copays, deductibles, and covered services. We advise contacting your insurance provider to verify your coverage. Ultimately, the patient is responsible for payment for all services provided. Currently, we are able to accommodate patients covered by:

BlueCrossBlueShield

United Health Care

UMR

Medica

UCare

Health Partners/Cigna

Aetna

TRICARE West

Champ-VA with Prior Authorization/Referral

IM Care

Medicare (MN)

State Medical Assistance (MN)

We also accept cash payments.

If your insurance is not listed or you have questions about payment please call our office :

218-306-8383

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit

www.cms.gov/nosurprises

or call

(800) 368-1019

1. Introduction
Welcome to Firefly Mental Health. We’re committed to protecting your privacy and personal data.

2. Information We Collect

-Personal Information you provide (e.g., name, contact info, appointment requests, health history, insurance details).
-Technical Data from how you use the website (e.g., browser type, pages visited, IP address, cookies).

3. How We Use Your Information

-To schedule and manage appointments.
-To communicate with you about services, reminders, and updates.
-To maintain client records securely through a HIPPA compliant EHR System.
-To comply with legal and regulatory obligations (including HIPAA).

4. How We Share Your Information
We never sell your data. We may share it only:

-With your consent.
-With trusted service providers (e.g., our secure appointment platform), under strict confidentiality.
-When required by law (e.g., court orders, mandatory reporting).
-In emergencies, when necessary to protect health or safety.

-No mobile opt-in or text message consent will be shared with third parties or affiliates.

5. Data Security
-We use secure storage and access controls. Only authorized personnel can access your personal data. Our systems are regularly monitored and maintained.

6. Cookies & Analytics
-We use essential cookies and anonymized analytics (e.g., Google Analytics) to understand site use and improve your experience. You can manage cookies through your browser settings.

7. Your Rights
Under applicable laws, you have the right to:

-Access, update, or correct your personal data.
-Request deletion of your data (with legal exceptions).
-Restrict or object to certain processing of your data.
-To make a request, contact us as shown below.

8.SMS/Text Messaging Privacy Notice (RingCentral):

When you opt in to receive SMS/text messages from us via RingCentral, we may collect the following information:

-Your mobile phone number

-Your name (if provided)

-Message content you send or receive

-Date, time, and delivery status of messages

-Opt-in and opt-out records

-Any information you voluntarily provide through SMS communication

9. How We Use Collected Information

We use the information collected through SMS/text messaging to:

-Send transactional, informational, or customer service–related text messages

-Respond to inquiries and provide support

-Communicate updates, reminders, or service-related notices

-Maintain records of consent and communication preferences

-Comply with legal and regulatory requirements

10.Sharing of SMS Opt-In Information

-We do not sell, rent, or share your mobile number or SMS opt-in information for marketing purposes.

-No mobile opt-in or text message consent will be shared with third parties or affiliates.

-Your SMS information may only be shared with service providers (such as RingCentral) strictly for the purpose of delivering text messages on our behalf and in accordance with applicable privacy and data protection laws.

11.Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. Message and data rates may apply.

Contact Us
For questions, concerns, or privacy requests—please contact:
Firefly Mental Health
Email: [email protected]
Phone: (218)306-8383
Address:4891 Miller Trunk Hwy Ste 206 Hertmantown MN 55811

By using www.fireflymh.com, you agree to the terms outlined in this policy.

Finding Light In Every Journey

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