Tips from Firefly Mental Health: FireFly Mental Health offers appointments through telehealth services and in person (by appointment). We have automated check-in, which includes confirming appointments, paying outstanding balances or copays, taking assessments, and signing paperwork. Please do this at least a day before the appointment. Basically, it’s just like coming to see the doctor, but from the comfort of your own space and a day early.
-I’m Experiencing An Emergency Psychiatric Situation, Now what?
FireFly Mental Health is not outfitted to help during emergency situations. Your provider will see you when they have time, but sometimes that means you’ll need to seek services from another provider or at the emergency room. We do not have immediate care for individuals experiencing crisis. If you or a loved one are experiencing a Mental Health Crisis call 911 or go to your nearest Emergency Room.
Do I have to call for a monthly medication refill?
For a refill check with your pharmacy if there are refills available. If not call our office
Will I get an early refill on medications?
No early refills will be given on medications. Talk with your provider if you have any questions.
Can I come back if I have been Terminated from care?
No, if you are terminated for any reason, you will not be able to come back for services in the future.
My Medication was lost or stolen. Now what?
1. File a police report if they were stolen.
2. Controlled meds cannot be refilled early, but the provider may write a prescription for a non-controlled medication if that’s helpful.
Is my provider available by phone or will my provider call me back?
No. Our providers schedules are full with back-to-back appointments all day. When they have a break, they are answering emails, voicemails and other needs of the office. The best way to communicate with our providers is by calling the clinic, or on your patient portal. Firefly Mental Health staff will return your call or message within 48 hours not including weekends or holidays.
What is the clinics cancellation policy?
Patients are expected to be at their appointment, if a patient cancel less than 24 hours before appt time the patient will be charged a no-show fee of $125. No show= Patient did not show for appointment, Patient canceled less than 24 hours before appointment we understand things come up please discuss with your provider if you have any questions
How does Telehealth work?
Once your appointment has been confirmed 24 hours prior to the appointment you will be sent a link via email or text. The link you receive will be used for your appointment along with invitation code. , use this to log into your Telehealth appointment. Every Telehealth appointment you have will have a different link and code. Please call the office with any questions concerning your Telehealth appointment.
Can I text my provider or the clinic?
Yes. Firefly Mental Health Privacy PolicyAt Firefly Mental Health, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and share your information.
1. What Personal Information We Collect:
NameContact details (e.g., email, phone number),Health and medical information related to treatment,Payment information
2. How We Use Your Personal Information:
Schedule appointments, Provide mental health services, Send appointment reminders, post-visit instructions, billing information Communicate with you regarding your treatment or billing
3.Who We Share Your Personal Information With:
We do not share your personal information with third parties for marketing purposes. We may share your personal information with: Medical professionals involved in your care, Insurance companies for billing purposes, Third-party service providers who assist with our business operations (e.g., payment processors, SMS service providers)
4. SMS Consent & Terms:
SMS consent is not shared with third parties for marketing purposes. When you opt-in to receive SMS messages, you agree to receive messages from Firefly Mental Health, which may include appointment scheduling, reminders, post-visit instructions, lab notifications, and billing alerts. Message frequency may vary.
Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit our website at www.fireflymh.com/FAQs.
By opting into SMS, you consent to receive messages, and you agree to our Privacy Policy and SMS Terms & Conditions.
SMS Terms & Conditions for Firefly Mental HealthBy opting into SMS messaging through our website or other methods, you are agreeing to receive SMS messages from Firefly Mental Health. These messages may include, but are not limited to, the following:
Appointment schedulingAppointment remindersPost-visit instructionsLab notificationsBilling notifications
Message Frequency: The frequency of messages may vary.Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.Opt-Out: You may opt out of receiving SMS messages at any time by texting "STOP." For assistance, text "HELP."
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