Tips from Firefly Mental Health: FireFly Mental Health offers appointments through telehealth services and in person. We have automated check-in, which includes confirming appointments, paying outstanding balances or copays, taking assessments, and signing paperwork. Please do this at least a day before the appointment.
I’m Experiencing An Emergency Psychiatric Situation, Now what?
FireFly Mental Health is not outfitted to help during emergency situations. Your provider will see you when they have time, but sometimes that means you’ll need to seek services from another provider or at the emergency room. We do not have immediate care for individuals experiencing crisis. If you or a loved one are experiencing a Mental Health Crisis call 911 or go to your nearest Emergency Room.
What ages do our providers provide care to?
Our providers see patients ages 7 years old and older.
Do I have to call for a monthly medication refill?
For a refill check with your pharmacy if there are refills available. If not call our office
Will I get an early refill on medications?
No early refills will be given on medications. Talk with your provider if you have any questions.
Can I come back if I have been Terminated from care?
No, if you are terminated for any reason, you will not be able to come back for services in the future.
My Medication was lost or stolen. Now what?
1. File a police report if they were stolen.
2. Controlled meds cannot be refilled early, but the provider may write a prescription for a non-controlled medication if that’s helpful.
Is my provider available by phone or will my provider call me back?
No. Our providers schedules are full with back-to-back appointments all day. When they have a break, they are answering emails, voicemails and other needs of the office. The best way to communicate with our providers is by calling the clinic, or on your patient portal. Firefly Mental Health staff will return your call or message within 48 hours not including weekends or holidays.
What is the clinics cancellation policy?
Patients are expected to be at their appointment, if a patient cancel less than 24 hours before appt time the patient will be charged a no-show fee of $125. No show= Patient did not show for appointment, Patient canceled less than 24 hours before appointment we understand things come up please discuss with your provider if you have any questions
How does Telehealth work?
Once your appointment has been confirmed 24 hours prior to the appointment you will be sent a link via email or text. The link you receive will be used for your appointment along with invitation code. , use this to log into your Telehealth appointment. Every Telehealth appointment you have will have a different link and code. Please call the office with any questions concerning your Telehealth appointment.
Where Can I get Firefly Merch?
We never thought you would ask! Firefly Mental Health has teamed up with Duluth Screen Printing Company to bring you all your Firefly Mental Health merch needs.
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Privacy Policy
Last Updated: July 1, 2025
1. Introduction
Welcome to Firefly Mental Health. We’re committed to protecting your privacy and personal data.
2. Information We Collect
-Personal Information you provide (e.g., name, contact info, appointment requests, health history, insurance details).
-Technical Data from how you use the website (e.g., browser type, pages visited, IP address, cookies).
3. How We Use Your Information
-To schedule and manage appointments.
-To communicate with you about services, reminders, and updates.
-To maintain client records securely through a HIPPA compliant EHR System.
-To comply with legal and regulatory obligations (including HIPAA).
4. How We Share Your Information
We never sell your data. We may share it only:
-With your consent.
-With trusted service providers (e.g., our secure appointment platform), under strict confidentiality.
-When required by law (e.g., court orders, mandatory reporting).
-In emergencies, when necessary to protect health or safety.
-No mobile opt-in or text message consent will be shared with third parties or affiliates.
5. Data Security
-We use secure storage and access controls. Only authorized personnel can access your personal data. Our systems are regularly monitored and maintained.
6. Cookies & Analytics
-We use essential cookies and anonymized analytics (e.g., Google Analytics) to understand site use and improve your experience. You can manage cookies through your browser settings.
7. Your Rights
Under applicable laws, you have the right to:
-Access, update, or correct your personal data.
-Request deletion of your data (with legal exceptions).
-Restrict or object to certain processing of your data.
-To make a request, contact us as shown below.
8.SMS/Text Messaging Privacy Notice (RingCentral):
When you opt in to receive SMS/text messages from us via RingCentral, we may collect the following information:
-Your mobile phone number
-Your name (if provided)
-Message content you send or receive
-Date, time, and delivery status of messages
-Opt-in and opt-out records
-Any information you voluntarily provide through SMS communication
9. How We Use Collected Information
We use the information collected through SMS/text messaging to:
-Send transactional, informational, or customer service–related text messages
-Respond to inquiries and provide support
-Communicate updates, reminders, or service-related notices
-Maintain records of consent and communication preferences
-Comply with legal and regulatory requirements
10.Sharing of SMS Opt-In Information
-We do not sell, rent, or share your mobile number or SMS opt-in information for marketing purposes.
-No mobile opt-in or text message consent will be shared with third parties or affiliates.
-Your SMS information may only be shared with service providers (such as RingCentral) strictly for the purpose of delivering text messages on our behalf and in accordance with applicable privacy and data protection laws.
11.Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. Message and data rates may apply.
Contact Us
For questions, concerns, or privacy requests—please contact:
Firefly Mental Health
Email: [email protected]
Phone: (218)306-8383
Address:4891 Miller Trunk Hwy Ste 206 Hertmantown MN 55811
By using www.fireflymh.com, you agree to the terms outlined in this policy.
Finding Light In Every Journey
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