Privacy Policy

Firefly Mental Health LLC

Effective Date: September 1, 2024
Last Updated: May 6, 2026

Firefly Mental Health LLC (“Firefly,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including Protected Health Information (“PHI”), in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.

1. Information We Collect:

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Mailing address

Date of birth

Insurance information

Health Information (Protected Health Information – PHI)

Mental health history and treatment information

Appointment information

Clinical notes and assessments

Billing and payment information related to services

Communication Information

Website form submissions

Email communications

Phone calls and voicemail messages

SMS/text message communications (if you opt in)

2. How We Use Your Information

We use your information to:

Provide mental health services and treatment

Schedule, confirm, and manage appointments

Communicate regarding care, scheduling, and administrative matters

Process billing and insurance claims

Maintain medical and administrative records

Comply with legal, regulatory, and professional obligations

3. SMS/Text Messaging Communications

If you choose to opt in, Firefly Mental Health LLC may send informational, non-marketing SMS messages related to appointments, scheduling, care coordination, intake paperwork, and administrative communications.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

4. Consent to Receive SMS Messages

You may opt in to receive SMS messages by completing a website form at:
https://fireflymh.com/contactus/sms and checking an unchecked consent checkbox before submission, or by providing written consent during intake documentation.

Consent to receive SMS messages is not a condition of receiving services.

View our Privacy Policy at https://fireflymh.com/privacypolicy
View SMS Terms & Conditions at https://fireflymh.com/smsterms

5. HIPAA Compliance & Your Rights

Firefly Mental Health LLC complies with HIPAA and implements administrative, technical, and physical safeguards to protect your PHI.

You have the right to:

Access and obtain copies of your health records

Request corrections to your health information

Request restrictions on certain uses or disclosures

Request confidential communications

Receive an accounting of disclosures

File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us using the information below.

6. Disclosure of Information

We may disclose your information only as permitted or required by law, including:

To healthcare providers involved in your care

To insurance companies for billing and payment purposes

To vendors or service providers under HIPAA-compliant agreements

When required by law, court order, or to prevent serious harm

We do not sell, rent, or share your personal information or SMS consent for marketing purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure.

8. Website & Electronic Communications:

Our website may collect limited technical information (such as IP address, browser type, and usage data) to improve performance and security.

Website forms and electronic communications are intended for administrative and scheduling purposes only and should not be used for emergencies.

If you are experiencing a mental health emergency, call 911 or your local emergency number immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or your privacy rights, please contact:

Firefly Mental Health LLC
4891 Miller Trunk Hwy, Suite 204/206
Hermantown, MN 55811
Phone: 218-306-8383
Email: [email protected]