Privacy Policy

Firefly Mental Health LLC

Effective Date: September 1, 2024
Last Updated: January 26, 2026

Firefly Mental Health LLC (“Firefly,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including Protected Health Information (“PHI”), in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.

1. Information We Collect

We may collect the following categories of information:

Personal Information

-Name

-Phone number

-Email address

-Mailing address

-Date of birth

-Insurance information

Health Information (Protected Health Information – PHI)

-Mental health history and treatment information

-Appointment details

-Clinical notes and assessments

-Billing and payment information related to healthcare services

Communication Information

-SMS/text message communications

-Emails

-Phone calls and voicemails

2. How We Use Your Information

We use your information to:

-Provide mental health services and treatment

-Schedule, confirm, and manage appointments

-Communicate regarding care, services, and administrative matters

-Process billing, insurance claims, and payments

-Maintain healthcare and administrative records

-Comply with legal, regulatory, and ethical obligations

3. SMS/Text Messaging Communications

If you choose to opt in to receive SMS/text messages from Firefly Mental Health LLC, we may send non-marketing, conversational, and informational messages only, including messages related to appointments, care coordination, and administrative communications.

Message frequency may vary. Message and data rates may apply. SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.

4. Consent to Receive SMS Messages

You may provide consent to receive SMS messages through a website form ( https://fireflymh.com/contactus/sms ), written agreement, or verbal consent. Consent records are maintained in accordance with applicable laws and regulations.

SMS consent is not a condition of receiving mental health services.

5. HIPAA Compliance & Your Rights

Firefly Mental Health LLC complies with HIPAA and maintains appropriate administrative, technical, and physical safeguards to protect your PHI.

Under HIPAA, you have the right to:

-Access and obtain copies of your medical records

-Request corrections to your health information

-Request restrictions on certain uses or disclosures

-Request confidential communications

-Receive an accounting of disclosures

-File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below.

6. Disclosure of Information

We may disclose your information only as permitted or required by law, including:

-To healthcare providers involved in your care

-To insurance companies for billing and payment purposes

-To service providers who assist in our operations under HIPAA-compliant agreements

-When required by law, court order, or to prevent serious harm

-We do not sell your personal or health information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no electronic transmission or storage system is completely secure.

8. Website & Online Communications

Our website may collect limited technical information (such as IP address or browser type) to support website functionality and security. Website forms and electronic communications are intended for administrative and scheduling purposes only and should not be used for emergency or crisis situations.

If you are experiencing a mental health emergency, please call 911 or your local emergency number.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or your privacy rights, please contact:

Firefly Mental Health LLC
4891 Miller Trunk Hwy, Suite 204/206
Hermantown, MN 55811
Phone: 218-306-8383
Email: [email protected]